维护尊严，提高自信
Another key learning in the Shenzhen TTT experience – I met a training veteran. He gave me a lot of valuable feedback on my delivery. And in particular what I mention here is a great phrase I learnt from him. It is the attitude we should be having in treating our learners. In his original wording in Chinese:
维护尊严，提高自信
(Translation: Maintain self-esteem and raise self-confidence)
Isn’t it great? It is very profound. Not sure what to say when a learner does not perform well in the role play exercise? Or when a learner answers something irrelevant to your question? This phrase will be our guidance in how to respond.
(This also reminds me of one of my previous post ‘What a presentation class do for the participant’ – I talked about the importance giving the participants with confidence in the presentation classes.)
According to Anthony, there was supporting research for this – Learning happens more likely when the learners have good self-esteem and confidence (instead of just having fun in class)
Thanks Anthony for this great sharing!!
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I agreed with you. Always preserve the dignity of participants. Make them feel learning is easy, boost their confidence. Praise them for participating. Also, let them share about their own experience. Adults tend to learn form others’ experiences.
David, glad to know that you love this principle, although brush at being called “veteran”! You’re now maintaining and enhancing my self-esteem!
Originated from DDI (Development Dimension International), which a world-leading US-based talent development/management company with global reaches (http://www.ddiworld.com/), “Maintain and Enhance Self-Esteem” is one of the Key Principles that build the foundation of many of DDI’s training programme, like “Interactive Management”, “Service Plus”, etc. Actually, this principle is ever-green and universal because all people – employees, customers, etc – wants to feel good about themselves!
The “research” i.e. Learning happens more likely when learners have good self-esteem and confidence (instead of having fun in class) is from a book titled “Telling Ain’t Training” published by ASTD. Here is the link. http://www.astd.org/content/publications/ASTDPress/bookSearch/TellingAintTraining.htm
I agreed with you. Always preserve the dignity of participants. Make them feel learning is easy, boost their confidence. Praise them for participating. Also, let them share about their own experience. Adults tend to learn form others’ experiences.