Virtual Coaching

‘What are the things that you normally do in face-to-face coaching but cannot be done on skype?’

Some time ago, I worked in a program with a few other coaches.   Because of misunderstanding on the schedule, a few coaches could not be available on the last day of the program where 1 on 1 coaching took place.  One coach advocated for them to conduct the 1 on 1 on skype.  At a point, he asked in a challenging tone, ‘What are the things that you normally do in face-to-face coaching but cannot be done on skype?’

This is an interesting question.   At that time, I really could not think of anything.  After all, I do not touch my coachee.    Well, I guessed he has a point.

Recently, I was reflecting with another coach on some coach training (preparing individuals to become ICF accredited coach) which is done 100% online.   The above question on virtual coaching comes back to my mind.    We came up with some interesting realizations.

Yes, there is really nothing which you normally do in face-to-face coaching but cannot be done on skype.   Yet, it is not about what I DO, it is about what I SEE / SENSE.   There are things which I normally SEE / SENSE in face-to-face coaching but cannot be done on skype!!  For example:

I cannot see:

  • how the coachee comes into the scene – how she walks, what she carries, etc;
  • how she sits;
  • how closed / open is her posture;
  • how tight she holds her fists;
  • how she takes up the space in the room;
  • what she is looking at when her eyesight turned away from the camera;
  • etc

I cannot sense:

  • the feeling I would have on the coachee with the data mentioned above (I suspect counter-transference works better with these data)
  • the feeling the coach is experiencing in the room e.g. the temperature, the stuffiness

So what?   I think it depends on what kind of coaching it is.  If the approach is primarily ‘technical’ e.g. using GROW model to review a project plan, the above constraints do not really matter.   But if the approach involves work on the irrational stuff e.g. the psycho-dynamics approach, the coach needs to be aware of, or even better, to find ways to compensate for the above constraints.

 

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