Ask, Not Tell

… and many other thoughts about corporate training, facilitation and presentation….

Archive for June, 2008

How much does training matter? (Cont’d)

At the end of my last post, I raised a question to myself – whether one should be a trainer or human performance technologist. This question is important especially since training alone is low in effectiveness. A quote re training effectiveness:

“…..companies that offer training alone experience a 22.4% increase in productivity, but when combined with coaching that figure rises to 88%…..”

[Source: Gerald Olivero, Denise Bane, and Richard Kopelman, "Executive Coaching As a Transfer of Training Tool: Effects on Productivity in a Public Agency," Public Personal Management (winter 1997).]

It is frustrating Read more

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How much does training matter?

Unlike the others in this blog, this post is not about skills. It is about rationale. It is about WHY rather than HOW. In addition, this post does not give any definite answer like others. It will raise more questions than answers. So, bear with me if you expect something like the old posts.

You may notice that I wrote less frequently in the last few months. One major reason is that I have been spending less time in the classroom. Changes happened in the office and I need to work on ‘projects’ rather than classroom delivery. And these changes also made me think on the question – ‘How much does training matter?’

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RAC – An Ineffective Class

  • Course: SPIN
  • Date: 11-13 June 08
  • Location: Beijing, China
  • # of Learners: 23
  • I am feeling: Puzzled

I am writing this on my flight from Beijing back to Shanghai, after I just concluded the class around 3 hours ago. It rains heavily both in Beijing and Shanghai, and thus caused serious flight delay. I hope that I could arrive home before midnight….

I do not feel right about this class. The learners were not engaged enough in general as compared my previous SPIN class. I can see people doing sms with their mobile phones, going in and out answering phone calls…. What’s the worst is that they performed badly during those quiz-type recap session. They did not learn as well as I expected (or as my previous classes).

I am not sure why this is the case. Some possible reasons coming to my mind:

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